Privacy policy.

At AllChinaGuide, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. Please read carefully to understand your rights and how we protect your data.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our services, including but not limited to:

  • Personal Identification Information: Name, date of birth, email address, phone number, home address.

  • Travel Information: Travel dates, destinations, preferences, itinerary details, passport or visa information if necessary.

  • Payment Information: Payment details processed securely through third-party payment gateways (e.g., Paddle, PayPal). We do not store your full payment card details on our servers.

  • Communication Data: Emails, messages, inquiries, and other correspondence with us.

  • Technical Data: IP address, browser type, operating system, device information, and browsing behavior on our website (collected via cookies and similar technologies).

2. How We Use Your Information

Your information is used strictly to:

  • Provide and personalize our travel planning and booking services.

  • Communicate with you regarding your inquiries, bookings, and service updates.

  • Process payments securely and prevent fraud.

  • Improve and optimize our website, services, and user experience.

  • Comply with legal obligations and protect our rights.

  • Send you marketing communications only if you have consented; you can unsubscribe at any time.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of contract: To fulfill the services you requested.

  • Consent: Where you have given explicit permission (e.g., marketing emails).

  • Legitimate interests: For improving our services, security, and fraud prevention.

  • Legal obligations: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

  • Service Providers: Trusted third parties (e.g., Paddle, payment processors, booking platforms, IT providers) that assist us in delivering services, under confidentiality agreements.

  • Legal Authorities: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate protections.

5. Data Retention

We retain your personal data only as long as necessary to provide services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Subject to applicable law, you have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction or updating of inaccurate or incomplete data.

  • Request deletion or restriction of your personal data.

  • Object to certain processing activities (e.g., marketing).

  • Withdraw consent at any time where processing is based on consent.

  • Request data portability (transfer of your data to another provider).

To exercise your rights, please contact us at allchinaguide0@gmail.com.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy [link if available].

9. International Data Transfers

Your data may be transferred and stored in countries outside your own, including countries that may not have the same data protection laws. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

allchinaguide0@gmail.com